To all of our clients:
The steady stream of news and information about COVID-19 (coronavirus) has impacted each of us. At River Valley Veterinary Service and River Valley Groom & Board, the health, safety, and wellbeing of our patients, staff, and community is our number one priority.
As a primary care provider for your pet we are committed to keeping our facility open as long as we can continue to staff appropriately. We are committed to offering a safe and healthy environment for clients, their pets, and our staff. To do this we are implementing the following procedures: If you have any symptoms of COVID-19 (fever, cough, or shortness of breath) or are in self quarantine for possible exposure, we ask that you refrain from bringing your pet in for any elective service or wellness visit until you are healthy or post quarantine. This includes grooming, daycare, boarding, and wellness veterinary exams, vaccines, and elective surgeries and dental procedures.
If you are healthy, or your pet has an illness or problem that needs immediate evaluation, then:It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath) or who has traveled internationally in the last 14 days or to an area in the United States with high incidence of COVID-19 call from outside the clinic to discuss the situation. We have plans in place to help ensure your pet receives the care they need. This can include having a staff member in personal protective equipment meet you outside to bring your pet into the clinic or into the boarding, daycare and grooming areas.
- No personal items can be kept with your pet while boarding, including blankets and toys.
- Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol-based solution.
- Please use the sanitizing agents at the front desk upon arrival.
- Please respect social distancing recommendations and maintain a distance of 6 feet from others, and refrain from shaking hands.
For equine visits to your farm or facility: It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath), is in self quarantine, or who has traveled internationally in the last 14 days or to an area in the United States with high incidence of COVID-19 not be present for your horse’s exam and treatment. We have plans in place to help ensure your horse receives the care they need.
Thank you for your understanding and please do not hesitate to call us with any questions. We’re here for you, your pets and our community. We will continue to keep you informed as news and information becomes more available.