As Minnesota begins its journey to re-open the state, the team here at River Valley Veterinary Clinic wanted to update you, our loyal clients, on our processes and procedures moving forward. We’re excited to continue serving you and your pets!
Online scheduling. Schedule your pet’s next clinic or grooming appointment in just a few clicks. Visit our Services page and select a time that works best for you. It’s super efficient, and saves you a phone call!
Grooming is back! Our grooming team is thrilled to offer our full-service salon once again. Currently, we are booking into June, but we are available daily for nail trims! Could your furry friend use a spa day? Grab an appointment online or give us a call.
Curbside service. We are operating on a curbside service basis for both clinic and grooming appointments. When you arrive for your pet’s appointment, please give us a call from the parking lot. We’ll help you from there!
We are offering daycare and boarding again! We’ve missed our daycare and boarding pets so much! Bring them in for some socialization and one-on-one time with our incredible staff. This is especially great news for any new puppies that you have welcomed into your family recently. Bringing them to daycare will do wonders for their social skills. Click or call for reservations.
Tick season is back with a vengeance. Make sure your pet is up to date on their preventative tick care! At River Valley Veterinary Service, we recommend Credelio for dogs. You can pick this product up curbside from us, or order it through our online store. $50 rebates are available when you purchase a year-round supply of Credelio and Interceptor Plus at our clinic.
We know that these past couple of months have been difficult for everyone, but we are incredibly thankful for your continued support. We are honored to play a role in ensuring the wellbeing of your beloved pets. THANK YOU!
While everyone is settling into their at-home routine in different ways, we all have one thing in common as pet owners: our dogs and cats have been seeing a lot more of us than usual!
Don’t worry; we’re not about to complain about having extra cuddles with our favorite furry friends. Spending quality time with them is always rewarding! However, as we continue to social distance, it is important to remember that this shift in daily life is also a change in routine for our pets.
Your pup or kitty may need to do some adjusting as well! Because of this, it is important to remember that animals communicate many emotions through their body language. As you continue to spend each day with your pet, here are a few tips to help you interpret what they’re thinking:
When a dog is ready for playtime, they will often be alert and will stand in a bowed position. There will most likely be some tail-wagging as well! If cats are feeling especially playful, they may have dilated pupils with ears facing forward. If they have a toy nearby, they will wiggle their butt, pounce, and toss the toy around for good measure.
If a dog is feeling particularly stressed out, their tail will be pointed downwards — sometimes positioned between their hind legs. Their body may also lower with ears pointed backward. When cats are irritated, they may show their teeth or hiss. Cats can also be prone to bite and scratch readily when they are unhappy.
Dogs will often have a stiffened stance when they are feeling dominantly aggressive. Their lips may curl, and their tail may be raised and unmoving. Cats may pull back their ears and have constricted pupils. They may stiffen into a stare-down with whatever or whoever is bothering them.
When dogs are happy and content, their bodies will appear to be more loose and relaxed. Their tails will not be stiff or hidden between their legs, their ears will be up, and their heads held high. Cats will have a mostly still tail when they are relaxed, and can often be found laying down or sitting comfortably. Their ears will be pointed forward, and if they are especially happy they’ll be purring or even kneading a nearby surface.
This list of pet emotions and body language is not exhaustive — cats and dogs are complex! Plus, every relationship between owner and pet is unique. Nevertheless, communication is key in establishing a trusting bond with your pet.
If you have any questions about how to understand what your pet needs, give our team a call at (952) 447-4118.
We’re all spending more time at home, and while this change of routine hasn’t been easy, our pets are definitely reaping the benefits!
Social distancing is rough, but it’s made better with our favorite pals by our side. The veterinarians at River Valley strongly encourage you to take this time and bond with your pet — without having to leave your home! (Keeping in mind, of course, that outdoor walks are still extremely important!)
Here are some easy tips for spending quality time with your dog or cat:
What sounds better for stress relief than a good old cuddle fest? Nothing! Curl up on the couch, pile on the pillows and blankets, and snuggle in.
Give ’em a good scratch. Take a few minutes and treat your pet to a nice back scratch. Make sure to get those hard to reach areas too, like behind their ears and under their chin!
Include your pets in your routine. Working from home can be tough with a barking dog or a curious cat, but there are ways to make them feel involved without it impacting your workspace! Move your pet’s bed closer to your desk, encouraging them to nap near you. Take frequent short breaks to give them a little attention. Give them a treat when they behave well during one of your video meetings to encourage good behavior.
Give them the spa treatment. There’s never been a better time for a bath! Treat your pet to a spa day. Using pet safe shampoos and soaps, lather them up and dry them with a nice fluffy towel. Maybe even let them run around the house a little longer than usual afterward. Why not?
Bring them into your home workout. You and your pet can both get your exercise in — from your living room! You can find many at-home workout routines online that include your pet (Don’t worry — they won’t be doing anything intense. It’s all in good fun!) This is a great supplement to going for daily walks.
Play a classic game of fetch. If you have a big enough space in your home, playing fetch indoors can be easily achieved. This is a fun, engaging way of entertaining both your pet and you!
Get creative with household items! Save big cardboard boxes for your cat to climb around in, find step-by-step tutorials online for making safe dog toys, or even just break out the yarn for your kitten!
How have you been enjoying quality time with your pet? Share your favorite photos with us on social media.
More importantly, if you have any pet care questions during these uncertain times, don’t hesitate to give the River Valley Veterinary Service team a call at (952) 447-4118.
The doors will be locked on both the RVVS and RVGB side. The public will not be allowed into the building.
Veterinary appointments for routine illness (ear infection, skin infection, urinary issues for example) or wellness:
When the client arrives in the parking lot they will call the clinic to let us know they have arrived. The CSR will take the file to the back, announce the pet is here, and then the technician on that appointment will take the history, ask questions, and go and request the anticipated care for that day.
The tech (or CSR) will then go out to the car to get the patient. All dogs must be on leashes, all cats must be in carriers. The client can wait in the car.
Once inside with the tech we proceed with the pet as usual, obtaining labs, performing the exam, vaccines, diagnostics, etc.
Once complete, the doctor will call the client with the exam results, recommendations, and obtain verbal consent if any further tests or treatment are needed. Any further treatment or diagnostics will then be performed.
The invoice will be concluded, meds will be prepared, and a tech or CSR will call the client to obtain payment via credit card.
The pet will be brought back out to the car, with any medications, and the invoice. The DVM findings will be emailed to the client.
ADRs or significant illness (multiple problems like vomiting and diarrhea, a very lethargic pet, or other significant illness) will need to be drop-offs.
We will follow the above protocol, except the client should go home and not wait in the parking lot. Once care has been completed we will follow up with recommendations, care, and discharge instructions and time to come pick the pet up. Payment will be collected via credit card and we will bring the pet to them in the car.
The technician will call the day before the procedure to go over the treatment plan. The treatment plan will then be emailed to the client. If possible they should print it, sign it, and email it back to us, or bring it with them the next day.
The day of the surgery the client will call once they arrive in the parking lot. A tech will go to the car, get the patient and the treatment plan.
The DVM will perform the pre-anesthetic exam, and call the client with any additional questions.
The procedure will be performed and the client will be updated as usual by the DVM.
Once the invoice is concluded, the tech will call the client to go over it, the discharge instruction, and obtain payment.
The client will arrive at their previously scheduled discharge time and call us. We will bring the pet out to the car with medications, food, e-collars, etc.
Food, prescription and product pick-ups:
The client will call ahead or call us from their car with their request. The CSR will fill it, obtain payment, and then bring it out to the car.
Boarding: The client should be contacted at least a day before the boarding starts to go over the questionnaire. Once in the parking lot the client will call the RVGB number to let us know they have arrived, and we will collect payment over the phone via a credit card.
Daycare: The client will call when in the parking lot. We will go get the pet. When the client arrives they will call again, and we will bring the pet out to them. Any daycare charges will be done via phone and credit card.
Grooming: The client will be contacted in the days before their appointment by their groomer to go over the details of what they are looking for in the groom. Once they arrive they will call the clinic, and we will go get the pet. After the groom is done they can be called to collect payment via credit card. When they arrive to pick up the pet they will call from the parking lot, and we will bring the pet to them.
When going out to get the pet, we’ll use a RVGB slip lead to get the pet, and not bring pet’s leashes into the building. The slip lead will then be washed. When bringing the dog back out we will use a slip lead and it can go home with the dog.
Cats will need to be in a carrier. We will wipe down the outside of the carrier and store it in the facility.
The steady stream of news and information about COVID-19 (coronavirus) has impacted each of us. At River Valley Veterinary Service and River Valley Groom & Board, the health, safety, and wellbeing of our patients, staff, and community is our number one priority.
As a primary care provider for your pet we are committed to keeping our facility open as long as we can continue to staff appropriately. We are committed to offering a safe and healthy environment for clients, their pets, and our staff. To do this we are implementing the following procedures: If you have any symptoms of COVID-19 (fever, cough, or shortness of breath) or are in self quarantine for possible exposure, we ask that you refrain from bringing your pet in for any elective service or wellness visit until you are healthy or post quarantine. This includes grooming, daycare, boarding, and wellness veterinary exams, vaccines, and elective surgeries and dental procedures.
If you are healthy, or your pet has an illness or problem that needs immediate evaluation, then:It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath) or who has traveled internationally in the last 14 days or to an area in the United States with high incidence of COVID-19 call from outside the clinic to discuss the situation. We have plans in place to help ensure your pet receives the care they need. This can include having a staff member in personal protective equipment meet you outside to bring your pet into the clinic or into the boarding, daycare and grooming areas.
No personal items can be kept with your pet while boarding, including blankets and toys.
Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol-based solution.
Please use the sanitizing agents at the front desk upon arrival.
Please respect social distancing recommendations and maintain a distance of 6 feet from others, and refrain from shaking hands.
For equine visits to your farm or facility: It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath), is in self quarantine, or who has traveled internationally in the last 14 days or to an area in the United States with high incidence of COVID-19 not be present for your horse’s exam and treatment. We have plans in place to help ensure your horse receives the care they need.
Thank you for your understanding and please do not hesitate to call us with any questions. We’re here for you, your pets and our community. We will continue to keep you informed as news and information becomes more available.