Curbside Service Starting March 20 – Lobby Closed

Curbside Service Starting March 20 – Lobby Closed

RVVS COVID 19 Curbside Policy:

The doors will be locked on both the RVVS and RVGB side.  The public will not be allowed into the building.

Veterinary appointments for routine illness (ear infection, skin infection, urinary issues for example) or wellness:

  1. When the client arrives in the parking lot they will call the clinic to let us know they have arrived. The CSR will take the file to the back, announce the pet is here, and then the technician on that appointment will take the history, ask questions, and go and request the anticipated care for that day.
  2. The tech (or CSR) will then go out to the car to get the patient. All dogs must be on leashes, all cats must be in carriers.  The client can wait in the car.
  3. Once inside with the tech we proceed with the pet as usual, obtaining labs, performing the exam, vaccines, diagnostics, etc.
  4. Once complete, the doctor will call the client with the exam results, recommendations, and obtain verbal consent if any further tests or treatment are needed. Any further treatment or diagnostics will then be performed.
  5. The invoice will be concluded, meds will be prepared, and a tech or CSR will call the client to obtain payment via credit card.
  6. The pet will be brought back out to the car, with any medications, and the invoice. The DVM findings will be emailed to the client.

ADRs or significant illness (multiple problems like vomiting and diarrhea, a very lethargic pet, or other significant illness) will need to be drop-offs.

We will follow the above protocol, except the client should go home and not wait in the parking lot.  Once care has been completed we will follow up with recommendations, care, and discharge instructions and time to come pick the pet up. Payment will be collected via credit card and we will bring the pet to them in the car.

Anesthetic procedures:

  1. The technician will call the day before the procedure to go over the treatment plan. The treatment plan will then be emailed to the client.  If possible they should print it, sign it, and email it back to us, or bring it with them the next day.
  2. The day of the surgery the client will call once they arrive in the parking lot. A tech will go to the car, get the patient and the treatment plan.
  3. The DVM will perform the pre-anesthetic exam, and call the client with any additional questions.
  4. The procedure will be performed and the client will be updated as usual by the DVM.
  5. Once the invoice is concluded, the tech will call the client to go over it, the discharge instruction, and obtain payment.
  6. The client will arrive at their previously scheduled discharge time and call us. We will bring the pet out to the car with medications, food, e-collars, etc.

Food, prescription and product pick-ups:

The client will call ahead or call us from their car with their request.  The CSR will fill it, obtain payment, and then bring it out to the car.

RVGB:

Boarding: The client should be contacted at least a day before the boarding starts to go over the questionnaire.  Once in the parking lot the client will call the RVGB number to let us know they have arrived, and we will collect payment over the phone via a credit card.

Daycare: The client will call when in the parking lot.  We will go get the pet.  When the client arrives they will call again, and we will bring the pet out to them.  Any daycare charges will be done via phone and credit card.

Grooming: The client will be contacted in the days before their appointment by their groomer to go over the details of what they are looking for in the groom.  Once they arrive they will call the clinic, and we will go get the pet.  After the groom is done they can be called to collect payment via credit card.  When they arrive to pick up the pet they will call from the parking lot, and we will bring the pet to them.

When going out to get the pet, we’ll use a RVGB slip lead to get the pet, and not bring pet’s leashes into the building. The slip lead will then be washed.  When bringing the dog back out we will use a slip lead and it can go home with the dog.

Cats will need to be in a carrier.  We will wipe down the outside of the carrier and store it in the facility.

 

 

New Procedures due to COVID-19: Veterinary Service and Groom & Board

New Procedures due to COVID-19: Veterinary Service and Groom & Board

To all of our clients:

The steady stream of news and information about COVID-19 (coronavirus) has impacted each of us. At River Valley Veterinary Service and River Valley Groom & Board, the health, safety, and wellbeing of our patients, staff, and community is our number one priority.

As a primary care provider for your pet we are committed to keeping our facility open as long as we can continue to staff appropriately. We are committed to offering a safe and healthy environment for clients, their pets, and our staff. To do this we are implementing the following procedures:  If you have any symptoms of COVID-19 (fever, cough, or shortness of breath) or are in self quarantine for possible exposure, we ask that you refrain from bringing your pet in for any elective service or wellness visit until you are healthy or post quarantine. This includes grooming, daycare, boarding, and wellness veterinary exams, vaccines, and elective surgeries and dental procedures.  

If you are healthy, or your pet has an illness or problem that needs immediate evaluation, then:It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath) or who has traveled internationally in the last 14 days or to an area in the United States with high incidence of COVID-19 call from outside the clinic to discuss the situation. We have plans in place to help ensure your pet receives the care they need. This can include having a staff member in personal protective equipment meet you outside to bring your pet into the clinic or into the boarding, daycare and grooming areas.

In addition:

  • No personal items can be kept with your pet while boarding, including blankets and toys.
  • Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol-based solution.
  • Please use the sanitizing agents at the front desk upon arrival.
  • Please respect social distancing recommendations and maintain a distance of 6 feet from others, and refrain from shaking hands.

 

For equine visits to your farm or facility:  It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath), is in self quarantine, or who has traveled internationally in the last 14 days or to an area in the United States with high incidence of COVID-19 not be present for your horse’s exam and treatment. We have plans in place to help ensure your horse receives the care they need.

Thank you for your understanding and please do not hesitate to call us with any questions. We’re here for you, your pets and our community. We will continue to keep you informed as news and information becomes more available.

 

Springtime and Your Pet: What to be aware of

Springtime and Your Pet: What to be aware of

Health and wellness are top of mind for everyone right now. At the same time, Minnesota’s weather is changing from the harshness of winter to the warmth of spring.

The shift in temperature is definitely welcome, but there are many things pertaining to your pet’s health that you should be aware of as we prepare to enter spring.

  • Seasonal allergies. Pets can get allergies too! If you notice an increase in sneezing or itchiness from your pet, contact your veterinarian at River Valley for advice.
  • Flea and tic prevention. Your pets may be spending more time outdoors as the weather warms. Make sure they are up-to-date on their preventative medication.
  • Be aware of exercise injuries. As pets spend more time outdoors and becoming increasingly active, exercise-related injuries can occur. Keep an eye on your pet after they spend time outside for any strange behavior such as limping, and contact your River Valley Vet.
  • Coronavirus concerns. We understand that it is an overwhelming time in the world when it comes to public health. While we can’t speak on human transmission of COVID-19, can relay the following information sent from the Minnesota Board of Animal Health on March 6: “At this time, there is no evidence dogs, cats, or other household pets can spread COVID-19. To date, there have been no reports of pets or other animals becoming infected with COVID-19 in the U.S.
    The CDC is recommending that people who are sick with COVID-19 limit their contact with pets and other animals, just as they would restrict contact with other household members. This conservative approach helps protect pets and other animals.”
    If you have further questions regarding COVID-19, contact the Minnesota Department of Health at 651-201-5414.

Questions or concerns? Give River Valley Veterinary Services a call at 952-447-4118.

 

Bringing Home Your Kitten

Bringing Home Your Kitten

What To Expect When You’re Expecting… A New Cat

So you’ve decided to take the leap and get a kitten or cat. Congratulations! Bringing home a new pet is always exciting — it’s like welcoming a new member into your family.

Amidst all of this happy buzz, it may slip past you that in order to ensure a smooth transition for your feline pal, your home base needs to be ready for their presence.

Your space — whether it’s an apartment, townhome, or house — is going to be your new cat’s home. It’s important to take steps that ensure the safety of your pet as well as the integrity of your living space.

Let’s go over some of the many ways you can prepare for your kitty-cat’s arrival:

  1. Make sure potentially dangerous objects and household chemicals are out of easy reach. Let’s face it: cats are curious. When they’re placed in a new environment, their senses will be even more heightened than usual until they become accustomed to your home. Since you already know ahead of time that your cat will be sniffing around and checking everything out, it’s a good idea to ensure that objects such as kitchen knives and cleaning chemicals are held in secure areas that your cat cannot reach.
  2. Seek out a good spot for the litter box. Ah, the litter box. It is somewhat of an eyesore, but also requires consistent cleaning and easy access for your pet. Because of this, it can sometimes be tricky to find the best spot to place it. Bathrooms are usually a viable option, as long as they are large enough. The kitchen would not be ideal considering its proximity to food. You may have to try a few spots before one sticks — you’ll know pretty quickly if the location works well or not. A good rule of thumb is that if it’s not an easy area for you to clean, you shouldn’t put it there!
  3. Invest in a scratching post. Cats have claws, and as a result of this, sometimes your furniture can suffer. Get ahead of this behavior by getting a scratching post. It doesn’t have to be anything big and fancy, but make sure you leave it in an area of your home that your cat frequents — that way, they will feel encouraged to use it instead of your leather armchair.
  4. Do your research on food and treats. Depending on the age and health of your new cat, some food options may be better than others. It’s important not to just buy the first bag of cat food you see on the shelf. Do a little digging! There’s tons of information out there about a balanced feline diet. It can get overwhelming, so feel free to ask the staff at River Valley for guidance!
  5. Make a vet appointment! Staying up-to-date on your kitty’s health is extremely important. Luckily, you can make appointments with our expert veterinarians right here at River Valley! We are a Gold Certified Cat Friendly Practice, and can provide lifelong care for your cat.

 

We’re so excited to meet your new furry friend. Give us a call at 952-447-4118 to schedule their first appointment.

The Benefits of Doggy Daycare

The Benefits of Doggy Daycare

The layers of snow that still coat the ground are probably met with your discontent. Nevertheless, your dog’s energy level has more than likely not faltered much since swimming in the lake over the summer.

Of course, being the devoted pet-parent that you are, braving below zero temperatures to walk your dog is not something you hesitate to do. Even still, it can be challenging to keep up with the level of excitement that your pup harbors.

In addition, behind every well-intentioned pet owner is a busy schedule! Maybe you’re working full time, raising kids, or doing a million other things that fill up your day. We know the feeling of leaving your dog home alone is not exactly a welcome one.

With that in mind, here’s a question for you: have you ever considered enrolling your dog in doggy daycare? Maybe you’re apprehensive — and we get it! It can be scary to think about putting your dog in a new environment while you’re away.

We offer daycare at River Valley Groom & Board, and here are some of the reasons that we think it’s an excellent idea for your favorite furry pal.

  • Exercise. Your dog can let out their energy in the playrooms, and will be ready to nap after an eventful day by the time you come to pick them up!
  • Socialization. Your dog will get the opportunity to spend time with their own kind! Doggy daycare includes plenty of dog-to-dog playtime, which will appeal to your dog’s sense of curiosity, and they’ll get the chance to meet new friends!
  • Attention. In addition to spending time with other pups, your dog will receive one-on-one attention from staff members who are trained to monitor and keep your pet safe and happy.
  • Flexible pricing options. Depending on how frequently you would like for your dog to visit, there are a variety of different pricing plans and pay structures available.
  • A safe environment. It will give you peace of mind to know that your dog is being cared for in your absence, and their well being is always at the forefront of mind in the staff members who monitor the playrooms.

 Interested in learning more? Visit our website or ask us more about our doggy daycare services during your next visit!

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